![]() If too many devices are connected or on bandwidth-heavy activities like video streaming or downloading large files, your internet speed can be affected. Check the other devices connected to the network.Such devices might cause wireless interference. ![]() Move devices such as cordless phones, microwave ovens, or other wireless devices near your router away.Move your router to a new location to improve signal strength-you'll usually see better reception throughout your home if the router is in a central and elevated location.If you are unsure how to complete any of these steps, reach out to the manufacturer of the device or your ISP for more assistance. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically.If you are connecting with a Virtual Private Network (VPN), disable it and connect directly with your home Internet.If you've modified your device for custom connection settings, we recommend using your ISP's default settings.Restore your Internet Service Providers' (ISP) default settings You may want to check with your equipment provider to ensure your modem and Internet service are functioning as intended.You may want to contact whoever set up your home network for help resetting or re-configuring your router settings.The router itself is likely the source of the problem.Restart your computer, TV app and attempt to watch Viki again.Disconnect all other devices on a wired or wireless connection. Connect only one computer/TV to your router with a LAN cable.Wait until no new indicator lights are blinking on Turn the power of your modem and/or router off.Restart your computer, TV app, or mobile device and attempt to watch Viki again.Ĭonnect your computer or TV directly to your modem via LAN cable.Wait for the Power and Internet LED lights on the router to turn green and stable.Then, after 2 minutes, turn the power back on. ![]() If you're still facing issues after following the above steps, you may reach out to us here. You can check if a video has been entirely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. When the subtitles for a video do not appear or are incomplete, the community might still be working on completing the subtitles. Learn how to change your subtitle settings here. If you face issues with viewing subtitles on the Viki channel on your Roku device, please make sure the closed captions settings have been turned on.
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